Customer Service

SHIPPING POLICY

Please allow 1-2 days for your order to process

No shipping on National Holidays

Shipping and handling charges are based on the following:

• The delivery option you choose
• The weight, size and dimensions of your items
• Your shipping preferences.

We ship UPS unless you are placing an international order or using a military address so please provide a physical address (UPS will not deliver to a PO Box). If you do not provide a physical address you order may be delayed and shipped via USPS with no refund for the difference in shipping fare.

Please call if there are any problems in calculating the shipping: 1.877.396.7612

RETURN POLICY

Please indicate the items you wish to return or exchange, reason(s) for return or exchange, and your name, phone number, and address.

Repack items and all accessories along with the note indicating return or exchange and all other required information.

Send items and information requested to:
ATTN:Return/Exchange
1978 Brownlee Rd.
Calhoun, LA 71225

Once items are received, we will refund the cost plus sales tax to the credit card originally used to purchase the items (please allow 10-15 business days for the credit to appear on your credit card statement). If you are exchanging an item for one of greater value, those charges will be applied to your credit card and a new receipt will be issued; likewise, if your are exchanging for an item of lesser value we will refund the difference to the original credit card used.

Original shipping charges, your costs to return items, and charges to ship exchanged item, if applicable, will not be refunded.

If you have any questions on a return or exchange please contact us at 1.877.396.7612.

CANCELLATION POLICY

If you wish to cancel an order, please contact us within 24 hours of placing your order: or 1.877.396.7612

If you do not contact us within 24 hours, a cancellation fee may apply.

CONTACT US

Email:
DC Products, LLC
1978 Brownlee Road
Calhoun, LA 71225